Hotline: +43(0)800 070754
Mon-Fri 9-18 h
Free of charge from the easybell network. Landline and mobile phone prices may vary.
Managing Director: Dr. Andreas Bahr, Steffen Hensche, Martin Huth, Joris Van Rymenant
Local court Charlottenburg
HRB No.: 137060
VAT No.: DE249984363
Federal Network Agency for Electricity, Gas, Telecommunications, Post and Railway
Content of the website
We make every effort to ensure that the material contained in our web site is current, complete and correct. Nevertheless, the occurrence of errors cannot be completely ruled out. We therefore accept no liability for the topicality, correctness, completeness or quality of the information provided. Liability claims regarding damage caused by the use of any information provided, including any kind of information which is incomplete or incorrect, will therefore be rejected unless the mistake occurred intentionally or through gross negligence. All offers are subject to change and non-binding. We expressly reserve the right to change, supplement or delete parts of the pages or the entire offer without prior notice or to discontinue publication temporarily or permanently.
External references and links
Despite careful control of the content, we assume no liability for the content of external links. The operators of the linked pages are solely responsible for their content.
Copyright and trademark law
All brand names and trademarks mentioned on the website and possibly protected by third parties are subject without restriction to the provisions of the applicable trademark law and the ownership rights of the respective registered owners. The copyright for published objects created by ourselves remains solely with us as the author of the pages. Any duplication or use of objects such as diagrams, sounds or texts in other electronic or printed publications is not permitted without our agreement.
If the opportunity for the input of personal or business data (email addresses, name, addresses etc.) is given, the input of these data takes place voluntarily. We expressly declare that we will not pass this data on to third parties under any circumstances. You can find further information here.
Online dispute resolution
Information on consumer dispute resolution according to § 36 Consumer Dispute Resolution Act (VSBG)
To settle a dispute with easybell about the cases mentioned in § 47a TKG, the customer can initiate a conciliation procedure by submitting an application to the Telecommunications Consumer Conciliation Board of the Federal Network Agency in Bonn (Consumer Conciliation Board) after a prior attempt to reach an agreement with easybell.
Participation is voluntary for easybell. easybell will therefore check in each individual case whether it will participate in the conciliation procedure. The contact details of the consumer arbitration board are:
Federal Network Agency
Telecommunications Consumer Arbitration Board (Department 216)
PO Box 80 01
Information on online dispute resolution pursuant to Article 14 (1) of the EU Regulation on Online Dispute Resolution in Consumer Matters (ODR Regulation)
The EU Commission provides a platform for online dispute resolution (ODR platform) of consumer disputes resulting from online sales contracts and online service contracts. This platform can be accessed on the internet at europa.eu.
This disclaimer is part of our website. If individual formulations or parts of this text do not or no longer fully comply with the applicable legal situation, the remaining parts of this declaration shall remain unaffected.